West AfricaInstallation delivery and channel after-sales

West Africa Installation and After-Sales Support

For local distributors and installers — portable storage and solar modules supplied as complete per-household kits, with installation guidance, troubleshooting manuals and spare-part packs.

Installation and delivery of household storage and solar in West Africa

Challenge

Local distributors and installers lack consistent installation standards, complete fittings and after-sales support, so delivery quality varies and rework and service costs run high.

Solution

Complete per-household kits pair storage with solar modules, backed by installation guides, troubleshooting manuals and spare-part packs — with OEM/ODM branding, manuals and packaging.

Result

Partners complete installation, delivery and first-line troubleshooting independently, with fewer missing-part callbacks and faster, cheaper after-sales response.

Project Overview

Project Scale: 0.3–3 kWh per household delivery and installation
System Configuration: Portable storage + solar modules + fittings, installation guide and spare-parts pack

Kits ship complete per household: storage, solar modules, fittings and manuals — fewer missing-part callbacks.
Installation guides and troubleshooting manuals let partners complete installation and first-line checks without the factory on site.
Spare-part packs and warranty terms scale with order volume, helping partners build local after-sales capability.

Case Study

Customer pain points

No shared installation standard

Local distributors and installers work from experience, so wiring, earthing and protection settings differ from job to job. Delivery quality varies and both inspection and rework cost real money.

Incomplete kits mean repeated trips

Storage, panels, connectors and mounting brackets get sourced separately, so missing parts on site are normal. One installation takes several trips and the schedule becomes uncontrollable.

After-sales waits on the factory

Faults are diagnosed remotely by the factory or wait for an engineer to travel out. Response times are long, customers notice, and distributors cannot build local service capability.

Nameplates and documents vary by batch

Nameplates, manuals and packaging differ between batches, which looks disordered to end users and undermines the distributor brand locally.

How we solved it

One kit per household, complete in one box

Storage, PV modules, connectors, brackets and manuals are packed together for a specific household load, one box per household, which removes missing parts and repeat freight at the source.

Installation guide and fault-finding manual included

Every shipment carries an installation guide, wiring diagrams and a common-fault manual, so distributors can install and do first-line diagnosis without the factory on site.

Spare-part pack and warranty terms matched to volume

Spare-part packs and clear warranty terms are matched to order volume, which lets distributors run local after-sales and lowers the cost of each repair.

Custom nameplate, manual and packaging

Nameplates, manuals and packaging can carry the distributor brand to build local presence; scope and MOQ are confirmed per order.

Product configuration

OPS600T-2 Portable Power Station

Role in the system

Main model: 600W portable station, the workhorse tier for 0.3-3 kWh household delivery

Rated Power 600W Battery Capacity 960Wh (800Wh usable) Cell Type LiFePO4

OPS100 100W Low-Power Portable Power Station

Role in the system

Entry model: 100W carry tier for lightweight lighting and phone-charging kits

Model OPS100 Rated Power 100W Peak Power 150W

OPS3600-T1 3600W High-Power Portable Power Station

Role in the system

Top model: 3600W tier for households that need to run high-power appliances

Model OPS3600-T1 Rated Power 3600W Peak Power 7200W

Projected outcomes

OPS600T-2 Portable Power Station

LED light

About 82 hours

OPS600T-2 Portable Power Station

Laptop

About 14 hours

OPS100 100W Low-Power Portable Power Station

Phone charging

About 4 full charges

OPS3600-T1 3600W High-Power Portable Power Station

Television

About 27 hours

Runtimes above are calculated from usable energy (85% of capacity) and typical appliance wattage; real figures vary with ambient temperature and load.

Kit contents are defined per household load; spare-part packs and warranty terms follow order volume.